Privacy Policy | WSM Casino

Information we may collect

WSM Casino may collect information that is needed to provide online gaming services, maintain account security, meet applicable requirements and respond to player enquiries. The information collected will depend on how you use the website, the services you request and the choices you make.

Account and contact information

When you register or interact with the website, we may handle details such as your name, date of birth, residential information, contact details, account login information, preferences and communications with support. We may also record information connected with responsible gaming settings, account status and other choices made through your account.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include information from identity documents, proof of address or other material reasonably needed for verification. We may also receive information from service providers that assist with identity, security, fraud prevention or compliance checks.

Payment and transaction information

We may handle records about deposits, withdrawals, payments, account balances, gaming activity, transaction history and related communications. Payment providers may process payment details directly. WSM Casino may receive enough information to identify, confirm and reconcile a transaction, but payment information may not always be stored in full on the website.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about how you interact with website features. We may also record security and error information to help keep the website reliable.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support security, understand website usage and improve performance. Some cookies may be necessary for core website functions, while others help with analytics, preferences or communications. You can manage or remove cookies through your browser settings. If you block certain cookies, some website features may not operate as intended.

How we use information

Personal information is used for purposes connected with operating the website and providing account services. We seek to collect and use information that is relevant to these purposes and to avoid using it in ways that are inconsistent with the circumstances in which it was collected.

Create, maintain and administer your player account.
Process deposits, withdrawals and other account transactions.
Provide gaming services, account functions and requested support.
Verify identity, age, eligibility and ownership of an account.
Detect, investigate and prevent fraud, financial crime, unauthorised access, collusion and other misuse.
Protect the security, availability and integrity of the website, systems and player accounts.
Meet applicable legal, regulatory, tax, record-keeping and responsible gaming obligations.
Communicate with you about your account, transactions, service updates, security matters and support requests.
Understand website performance and improve features, content and the player experience.
Send promotional or marketing communications where permitted and where you have provided any consent or other choice required for those communications.

We may combine information collected from your account, your use of the website and appropriate service providers where this is reasonably necessary for the purposes described in this policy. We do not use information for unrelated purposes unless permitted or required by applicable requirements, or where you have been informed and have made an appropriate choice.

Sharing, security and international handling

WSM Casino may share relevant information with organisations that help operate the website or provide associated services. These organisations may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support providers, professional advisers and other service providers acting on our instructions. Information may also be disclosed where necessary to protect players, investigate suspected misuse, respond to valid legal requests or meet applicable obligations.

Service providers may handle information in Australia or in another country, depending on where their systems and personnel are located. Where information is handled outside Australia, appropriate steps are taken to support its security and lawful handling, subject to the requirements that apply to the relevant activity.

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, network or electronic storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep login information confidential.

If we become aware of an incident that may affect personal information, we will assess it and take steps that are appropriate in the circumstances. This may include investigating the issue, improving security controls and providing notifications where required.

Retention and your privacy rights

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the circumstances and any applicable limits or exceptions, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to make a data request

To request access to your personal information, correction of your details, deletion of eligible information or withdrawal of consent to marketing, contact support@wsm-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before completing a request, particularly where the request involves account information or sensitive records.

A request to delete information may not result in immediate or complete deletion where we need to keep certain records for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Withdrawing marketing consent will not affect essential service messages, such as account, transaction, security or policy communications. You may also use an unsubscribe option included in a promotional message where one is provided.

We aim to respond to valid requests within a reasonable time. If more information is needed to process a request, we may contact you using the details associated with your account.

Children, updates and enquiries

The website is intended for eligible adults only. We do not knowingly seek to collect personal information from children or anyone who is not permitted to use online gambling services. If you believe that a child has provided personal information, contact support@wsm-casino.best so the matter can be reviewed and appropriate steps can be considered.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown with the update, where a date is provided. We encourage players to review this page periodically.

If you have a question, concern or request about privacy, personal information, cookies or this policy, contact support@wsm-casino.best. Please avoid sending unnecessary sensitive information in an initial message. We will use the information provided to understand and respond to your enquiry.